FAQS

 Frequently Asked Questions

1. What kinds of gifts do you offer?

We offer curated gift boxes, personalized items, and unique finds for birthdays, anniversaries, holidays, baby showers, weddings, and more.

2. Can I send a gift directly to someone else?

Yes! Simply enter the recipient’s name and shipping address at checkout. Don’t worry—no prices or receipts will be included in the package.

3. Can you include message cards?

Yes! You may leave a personal message in the "Order Notes" section at checkout.

4. What payment methods do you accept?

We currently accept:

  • 💳 Credit/Debit Cards

  • 📱 QRPH (QR code payments via mobile wallets or banking apps)

❌ Cash on Delivery (COD) is not available.

5. How long does delivery take?

Location Estimated Delivery Time
Metro Manila 1–3 business days
Luzon (Provinces) 1–5 business days
Visayas 3–7 business days
Mindanao 3–10 business days

🚗 Same-Day Pick-Up or Meet-Up: Available upon request and subject to availability. Please message us to check!

6. How do I track my order?

Once your order has shipped, you’ll receive an email confirmation with tracking details.
For tracking help, message us on:

7. Do you ship nationwide?

Yes, we ship nationwide across the Philippines. International shipping not available.

8. Can I customize a gift box?

Yes! Message us for details.

9. Do you accept bulk or corporate orders?

Absolutely! We accept bulk and corporate orders for events, employee appreciation, client gifts, and more. Send us a message for a custom quote.

10. What is your return policy?

All sales are final. If your order arrives damaged or incorrect, please contact us within 7 days and we’ll assist you right away.

11. Need more help?

We're happy to assist!
📩 Email: shopanovajewel@gmail.com
📘 Facebook: Anova Philippines
📷 Instagram: @anova.ph
🎥 TikTok: @anovagiftshop